Once an order has been placed, we are unable to make changes to the items ordered.
We can cancel the order within 30 minutes of when the order was placed. To cancel an order, please call customer service at (855) 830-5643 or send an e-mail to firstname.lastname@example.org. We are available Monday through Friday from 7 AM to 5:30 PM PST excluding holidays.
Enter the promotion code in the coupon box on the checkout page and hit apply. Once the code has been applied, you will see the dollar amount reduce on the right hand side above SUBTOTAL.
Unfortunately, promo codes cannot be combined. Only one code can be used per transaction.
First, check with neighbors and all possible areas that your courier could have left the package (i.e. front desk, mailroom, corridor, back door, etc.) If you are still unable to locate it, please contact us right away at (855) 830-5643. We can start an investigation for your missing package with UPS.
You will receive an automated shipment confirmation e-mail with the tracking number once the order has shipped.
While we do not require an account to make a purchase at joie.com, there are many benefits to opening an account. A joie.com account offers you an easy and fast way to place orders. You can customize your account preferences and save your billing and shipping information for faster checkout. Your account also allows you access to your order history so you can track and check up on your most recent orders. Your account wish list lets you customize and save your favorite, must-have items which you can then email to your friends. Your password ensures that only you can have access to your account information.
Joie.com accepts the following credit card payment options: American Express, MasterCard, and Visa. At this time Joie.com cannot process international credit cards. The total dollar amount of your order and transfer of funds will occur at the time your is placed. Joie.com is unable to accept split payment, only one form of payment can be used per order.
Joie.com accepts PayPal and Amazon Payments for orders. You will be redirected to their website to log into your account to complete the order.
Unfortunately, Joie.com is unable to accept Joie gift cards. They can only be purchased in store and used in store. For a list our boutiques location, please visit https://www.joie.com/boutiques
Joie.com does not offer any type of gift cards. Joie gift cards can only be purchased in store and can only be used in store. For a list of our boutiques, please visit the boutiques page.
Joie gift cards can only be used in store and cannot be redeemed online. For a list of our boutiques, please visit the boutiques page.
To place an order by telephone, please call us toll free at (855) 830-5643. We are available Monday through Friday 7AM – 5:30PM PST excluding holidays.