Customer Care

International Shipping
International Shipping
Joie.com is pleased to offer shipping worldwide.
Joie.com has partnered with a trusted third-party company, Global-E, to fulfill orders for our International customers.
To place an order, select your desired shipping destination at any of the following locations on the website:
• If you are browsing from an eligible international shipping country/region, you will be prompted with a window
• The flag located at the top right-hand corner when viewing on desktop or the flag located in the bottom footer on your mobile device
• On individual product pages
• In the cart, by selecting ‘change country/region’
Please note that payment is collected and processed by our international shipping partner, Global-E. You can find Global-E's terms and conditions here
Can I Place an International Order By Phone?
Unfortunately, international orders can only be placed online.
When Will I Be Charged?
Your credit card card will be charged once you place the order.
What Will I Be Charged?
You will be charged the value of the order in the currency of the country/region you selected. If you charged your order to a credit card or account in a different market from the shipping country/region, additional bank fees may apply. Contact your bank for more information.
If your credit card is tied to another currency, your bank may apply fees. Please contact your bank for more information on the fees.
What is the International Return Policy?
We are happy to accept returns for merchandise purchased on Joie.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, garment bag, etc), within 30 days of purchase.
Items marked ‘Final Sale’ cannot be returned.
Keep the Return Tracking Number for your package to monitor the delivery status.
International Online Returns
For international returns, any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. In the event you refuse your package, you will be charged for any costs, duties, fees or taxes associated with shipping the package back to joie.com.
Please note that the shipping costs paid at the time of the order will not be refunded. Prepaid duties and taxes are collected by your local customs authority and are therefore non-refundable. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.
How Long Will it Take to Receive a Refund on a Returned Order?
To receive refund, items must be returned within 30 days of delivery or purchase.
Need more help?
Call Us
Monday - Friday
10am - 6:30pm EST
Not Including Holidays
+1 855-830-5643
Corporate Inquiries:
+1 323-277-3900
Wholesale Inquiries:
+1 212-930-9777