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Customer Care

International Shipping
International Shipping
Joie.com is pleased to offer shipping worldwide.
Joie.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. International Checkout is a leading international ordering provider offering secure international transactions and customer support to over 250 destinations.

Simply put the items you wish to purchase in your Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
Status of International Order
To check the status of your order or to track your package, please log-in to your International Checkout account at: https://www.internationalcheckout.com/login.php. Please visit the International Checkout Customer Service page for more information and customer service phone numbers in your area:http://internationalcheckout.com/cs.php.
How to Return International Order
Please log-in to your International Checkkout account at https://www.internationalcheckout.com/login.php and click on the 'Request Return' option within 7 days after you receive your order. Then, select the 'Request Return' option for the particular order for which you would like to make the request and complete the form. If approved, you will receive detailed instructions and a Return Authorization number via email.
I'm using an international credit card but want to ship to the U.S.
Joie.com is unable to accept international credit cards or any type of payment that has a billing address outside of the U.S. The order will have to be placed through International Checkout even if it's being shipped within the United States. Free Shipping applies to all orders within the continental U.S.
How to Use a Promo Code for an International Order?
Enter the promotion code in the coupon box on the checkout page and hit apply. Once the code has been applied, you will see the dollar amount reduce on the right hand side above SUBTOTAL. Then, select 'International Checkout' to complete your order.
How much does it cost to ship my order internationally?
We are pleased to offer a flat rate of $29 USD for international shipping worldwide.
Need more help?
MONDAY - FRIDAY
10am - 6:30pm EST
Not Including Holidays
+1 855-830-5643
CORPORATE INQUIRIES:
+1 323-277-3900
WHOLESALE INQUIRIES:
+1 212-930-9777