Joie.com accepts the following credit card payment options: American Express, MasterCard, Visa, and PayPal. At this time Joie.com cannot accept international credit cards. The total dollar amount of your order and transfer of funds will occur at the time your order is placed.
Orders are processed pending item availability and credit card verification. Joie.com will contact you via email if there are any issues with your order.
Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.
Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
Joie.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed
- New Year's Eve
- New Year's Day
- President's Day
- Memorial Day
- Independence Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
Joie.com is unable to ship orders to APO/FPO addresses or P.O. boxes.
If you refuse delivery of any order placed on Joie.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., items containing flammable, volatile or corrosive chemicals).
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses. All orders containing Hazardous Materials must be shipped via Standard Ground Shipping and cannot be shipped via UPS 2nd Day Air or UPS Next Day Air. All orders containing Hazardous Materials cannot be shipped PO Boxes or APO/ FPO addresses.
Joie.com is pleased to offer shipping worldwide.
Joie.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. International Checkout is a leading international ordering provider offering secure international transactions and customer support to over 250 destinations.
Simply put the items you wish to purchase in your Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org.
To check the status of your order or to track your package, please log-in to your International Checkout account at:https://www.internationalcheckout.com/login.php.
Please visit the International Checkout Customer Service page for more information and customer service phone numbers in your area:http://internationalcheckout.com/cs.php.
For orders placed between 11/15 and 1/15, we are pleased to offer extended returns within 60 days of receipt of your order.
We want you to be completely satisfied with your Joie.com order, thus we will accept your return of product in original condition with all tags attached within 30 days of receipt of your order. Your refund will be in the same form as the original purchase. Please note that shipping and handling charges are non-refundable. All items marked FINAL SALE cannot be exchanged or returned at any time.
Please note, we only accept returns that were purchased via this website. Joie.com will not accept orders that were purchased in Joie boutiques or other retailers.
Purchases made online can also be returned at any of Joie's boutiques. Joie will gladly ship the merchandise back to our online store for you, and you will receive a full refund once it is received. For a list of our boutiques, please visit our boutiques page.
- Mark the items on the invoice that you wish to return and include the appropriate return code to help us serve you better in the future. Include the invoice with your shipment.
- Securely pack and seal the return merchandise in an appropriate shipping box.
- Affix the pre-paid UPS return label to the box and drop it off at any UPS pick-up location.
- Too big
- Too small
- Item not as depicted
- Item was damaged/defective
- Changed mind
- Item arrived late
- Dissatisfied with quality
- Incorrect item sent
- Gift, did not want
- Other. Please specify: _____________.
Upon receipt of returned goods, Joie.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
At this time, Joie.com cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on Joie.com